Opening an online retail website has its challenges but when you wish to trade a product that has some tighter regulation in the US, it presents several other obstacles that are needed to be overcome. Unfortunately, one of these challenges is the inability to use any American banks. This includes PayPal!
Humber Vape will ship all items once a payment has been made by credit or debit card.
Thank you for visiting and shopping at Humber Vape. Following are the terms and conditions that constitute our Shipping Policy.
Due to restrictions set upon us by our payment processor, we are unable to take payments from any countries outside of the EEA, including: Germany, Denmark, Slovakia, Malta and Finland, will be blocked. We apologise for any inconvenience.
We’re obliged to deliver to the address on an item, and not the name. We strongly recommend using a private address to ensure you receive your parcel and prevent your parcel being lost. If you use a public/business location as the delivery address, Humber Vapeare not liable if the parcel is lost after delivery and a signature is present on the tracking.
Shipment processing time
All orders are processed same day if ordered before 2:30pm Monday to Friday. Orders are not shipped and are usually not delivered on weekends or holidays.If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates apply to orders placed before 2.30pm and only apply to weekdays.
Standard Delivery (2-3 working days): £4.95
Humber Vape will not ship outside of the UK
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Humber Vape is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Humber Vape is not liable for any products damaged or lost during shipping. But if you received your order damaged, please contact us to discuss a replacement.
Please save all packaging materials and damaged goods before contacting us.
If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at email@example.com who will take note of your return and request you return the item to the below address. Please note, unless the return is due an issue with the product or service, we request that you to be responsible for any return shipping costs. We strongly recommend you use a tracked form of delivery for return.
Humber Vape Returns
91 Foredkye Avenue
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at: firstname.lastname@example.org
If you have any questions concerning our return policy, please contact us at: email@example.com